Are you doing IT wrong?

I hope to get your attention with this blog. It’s a worst-case scenario of very real situations that have been pulled together to get you thinking about your IT. I want to demonstrate to you how crucial it is that you use a professional, experienced IT specialist for your business. 

When you first establish a business, it’s easy to get by with whatever IT choices you make. Rent your office space, buy a fancy iMac, set up your email, create Dropbox accounts to share files, and maybe connect a printer. You might even pay a local IT person to set it all up for you, but more than likely, you’ll do it yourself. It may take a few hours, but it’s doable and it works for you… until it goes wrong. 

The first hint of trouble

As your business grows, particularly if you grow quickly, your IT infrastructure starts to become less efficient. Tasks that were quick with three people, take much longer with 10 and you’re not sure why. The IT kit you bought is new and your team know how to use it. You begin to worry more as your client base grows, projects get bigger and you hire more people. You call an IT person and he makes a tweak or two, or suggests you buy a new piece of kit. 

Still the problems continue. Your team complains they keep losing their connection to the internet, or your printers don’t respond. Colleagues seem to be waiting longer for replies to emails. You blame your internet provider, who insists you are getting the service you paid for. They even send someone out to run tests, confirming exactly what you’ve been told over the phone. 

Weeks go by and now you’re in danger of missing deadlines and you’re embarrassed to tell clients and prospects that you’re having IT problems. Eventually, you conclude your IT person is out of their depth, so you find another, who does more of the same and the problems persist. 

Staff are frustrated. Is it too much to ask to be able to print a proposal, or update your website with the latest product news? 

The worst is yet to come

One morning, you turn on the news to find that bad weather overnight caused chaos. Trees and telephone poles have been blown down and flooding has closed half the town. Your office is undamaged, but is inaccessible. You call your team to tell them not to bother going into work, then realise all your files and customer information are on your office computers. 

You call your IT person, who reminds you that you have Dropbox for all your files. Relieved, you grab your phone and log onto your account and your heart sinks as you see that the dates on all the files are a week old. Those issues in the office have stopped your files saving properly in Dropbox. Your IT person checks your team’s files and, if they have a laptop or home computer, they might be able to get by from home today. Half of them are OK and the others will try to use their iPhones. Thankfully some aren’t affected by the file issues, as they haven’t been working on files for a few days, but others need to repeat work they’ve already done. You ask your IT person to visit them all to set their devices up to receive work email. It’ll take most of the day, but you reason that the office will be closed for at least two days, so it’s better than nothing. You can survive.

When you return to the office you find that a power surge caused your computers to short out and took out the internet supplied to the building. You need some new power units and hard disks, but some are fine. The users of the computers needing repair can work from home, while the rest return to the office and your IT person installs a couple of 4G units, so your team can connect to the internet and start to synchronise files with Dropbox. 

Another week later, all the faulty parts have been replaced and your IT person is trying to restore all the data that hadn’t been filed to Dropbox. Luckily for you, he was forward thinking enough to setup the Time Machine backups for your iMacs. Unfortunately, the data is all held on an office device that was fried during the power surge and all your backups are gone. At least half of your files are gone, and the rest are out of date. 

Breaking point

Over the next few weeks and months, you try to soldier on with what you have. Recreating files that have been lost, updating them and getting your people to work longer and harder. Everyone is stressed and you start to lose clients as they lose faith in your service.

Your team is at breaking point and one of your key people leaves. The following Monday you get a call: “Where have the files gone?” 

Your heart sinks and you hurriedly call your IT person who calls you back within the hour: “I’m afraid someone logged onto all your iMacs with the admin account and deleted all the files, the copies in Time Machine, then did the same in Dropbox.”

You’re furious. You know it is the work of the person who left on Friday and insist they won’t get away with. Except they have. Using the admin account means you can’t trace the work to an individual so there’s no evidence for a criminal or civil case. You feel sick as the realisation hits you. Without your files you have no way of delivering products. You don’t even know who you were supposed to be delivering to. 

You’re out of business!

Welcome to a not-so-exclusive club. You’re officially one of the 60% of businesses who don’t recover after a data breach, attack, or disaster. https://www.inc.com/joe-galvin/60-percent-of-small-businesses-fold-within-6-months-of-a-cyber-attack-heres-how-to-protect-yourself.html

These real issues can befall a small business owner who leaves technology as an afterthought, or thinks it’s easy enough to do themselves. 

If you want to find out more about the value of cloud technology, used properly alongside good quality systems and solutions , with expert advice, get in touch with me:

Email [email protected]